0

Discussion topic: Sky Q isn’t working

Reply
Avatar for Hollie15
Level 0 icon
What's this?
This message was authored by: Hollie15

Message posted on ‎19 May 2025 11:47 AM

Sky Q isn’t working

My Sky TV isn't working. There are no lights on the box and I have tried unplugging the mains switch. It is still not working.

Report post
Post 1 of 3
239 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 May 2025 12:12 PM

Re: Sky Q isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Hollie15 

Have you tried plugging it into another socket, or tried another electrical appliance in the socket you've been using? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
222 Views
0 Likes
Reply
Confetti Ring
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎19 May 2025 12:13 PM

Re: Sky Q isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely if this is your main Sky Q box, try the recovery procedure as detailed on page two of this Sky help article

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 3 of 3
221 Views
0 Likes
Reply
Reply