Hi all,
Had Sky Q installed earlier, main box in the living room + 2 mini boxes. All seemed to go well, setup Paramount+ and Discovery+ without issue.
However things started going wrong after I tried using the apps where I encountered the following issues. For info I have solid internet, full fibre to the premesis, 950mb down, 120mb up. 10ms latency and 0 ploss.
Main Sky Q Box - Living Room
- Paramount+ works via the dedicated Paramount+ app, however when I go into Sky Cinema from within the main Sky interface and select Paramount+, all the film thumbnails load, but when I select something I get the message: "Sorry, there are currently no programmes of this type available" and the content doesn't load.
Mini Box 1 - Master Bedroom
- When I go into the Apps menu, there are just 4 app to choose from: YouTube, YouTube Kids, Disney+, Peacock.
- No Paramount+ or Discovery+ available.
- Much like the main box, Paramount+ also doesn't work from within the Sky interface when I go to Sky Cinema.
Mini Box 2 - Extension
- Everything works great.
- Full apps list, Paramount+ works both from the app itself + via the Sky Cinema option within the Sky UI.
What have I tried so far?
- Unplugging the boxes with issues for 30 seconds - Tried this several times, didn't help.
- Resetting router.
- Resetting and reconnecting to router (BT Home Hub).
- Disconnecting everything from the router other than the Sky boxes.
I tried to use 001 + Select from the main menu, but it doesn't seem to load a setup menu for me, just seems to do nothing.
On the verge of cancelling, expected better from Sky, it's literally only been installed 3 hours ago.
