Discussion topic: Sky Q installed today - Issues with apps
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Message posted on 07 Oct 2023 02:43 PM
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Sky Q installed today - Issues with apps
Hi all,
Had Sky Q installed earlier, main box in the living room + 2 mini boxes. All seemed to go well, setup Paramount+ and Discovery+ without issue.
However things started going wrong after I tried using the apps where I encountered the following issues. For info I have solid internet, full fibre to the premesis, 950mb down, 120mb up. 10ms latency and 0 ploss.
Main Sky Q Box - Living Room
- Paramount+ works via the dedicated Paramount+ app, however when I go into Sky Cinema from within the main Sky interface and select Paramount+, all the film thumbnails load, but when I select something I get the message: "Sorry, there are currently no programmes of this type available" and the content doesn't load.
Mini Box 1 - Master Bedroom
- When I go into the Apps menu, there are just 4 app to choose from: YouTube, YouTube Kids, Disney+, Peacock.
- No Paramount+ or Discovery+ available.
- Much like the main box, Paramount+ also doesn't work from within the Sky interface when I go to Sky Cinema.
Mini Box 2 - Extension
- Everything works great.
- Full apps list, Paramount+ works both from the app itself + via the Sky Cinema option within the Sky UI.
What have I tried so far?
- Unplugging the boxes with issues for 30 seconds - Tried this several times, didn't help.
- Resetting router.
- Resetting and reconnecting to router (BT Home Hub).
- Disconnecting everything from the router other than the Sky boxes.
I tried to use 001 + Select from the main menu, but it doesn't seem to load a setup menu for me, just seems to do nothing.
On the verge of cancelling, expected better from Sky, it's literally only been installed 3 hours ago.
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Message posted on 07 Oct 2023 02:58 PM
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Re: Sky Q installed today - Issues with apps
Main Sky Q box issues resolved, didn't do anything, just started working. May have been updating in the background.
Bedroom mini box I figured out how to get into the setup menu using 001 and selecting "Refresh Apps" updated the list to show 7 apps now, Netflix now appears, but still no Paramount+ / Discovery+.
Is there some kind of lag post install where things gradually set themselves up?
Message posted on 07 Oct 2023 02:59 PM
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Re: Sky Q installed today - Issues with apps
@Nathan1284 wrote:I tried to use 001 + Select from the main menu, but it doesn't seem to load a setup menu for me, just seems to do nothing.
You have to be hovering on 'Settings' when doing this.
Check all boxes are on the same software version.
Message posted on 07 Oct 2023 03:01 PM
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Re: Sky Q installed today - Issues with apps
hi @Nathan1284
Please see this link - the software version should be Q220 (or Q230)
https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks
When trying to go into the engineers menu - you must make sure you do not press select after navigating to the settings and then press the 0 0 1 Select
Message posted on 07 Oct 2023 03:36 PM
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Re: Sky Q installed today - Issues with apps
All sorted, not sure if app refreshing just takes a bit of time or it was updating to the latest software version, but everything now present and working.
Message posted on 07 Oct 2023 05:17 PM
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Re: Sky Q installed today - Issues with apps
@Nathan1284 wrote:
All sorted, not sure if app refreshing just takes a bit of time or it was updating to the latest software version, but everything now present and working.
@Nathan1284 yep app refresh can take upto 24 hours to work
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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