Sky Q dropping BT broadband

[Seanchranai]

Help me regain my sanity!

i cant access my apps at all through my sky box.  The box is continually dropping signal, regaining and then losing it again.

I have reset everything, the router and checked network connectivity for each device, all of which are holding wifi except the Sky Q box.  I know this because I can access and watch Netflix without any interruption through the app on the tv but not through sky.  My deduction is that the sky Q box is at fault.  Can anyone help resolve this please?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147