@Deano59 wrote:
I noticed rrcently that my internet connection to sky q kept dropping..
i used the network setup in the sky q menu and it has connected to someone elses sky internet. I am with Vodafone. Nothing else is connected to the sky internet, just the sky Q box.
How can i reconnect to my own internet?
Hi @Deano59
What you are seeing in the Network set up is the Sky SSID of the Q box's Sky Mesh.
This is not the network to which you are connected.
You could try reconnecting your Q box.
First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
When it connects you may still see the Sky SSID in the settings but this is normal.
