Sky Q box

[Bleaklow]

My Sky Q box is 6 years old. 
it's been not responding to being switched on. 
I've been tearing my hair out in frustration. 

I was told weeks ago that I would be getting a new box but as yet it's not arrived. 
it is working at the moment but often it doesn't switch on. 

Please send a replacement as  soon as possible please

[Meggsy]

Put an offical complaint in. Ask for a refund for unuse of service. Complain to ombudsman 

[PandJ2020]

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@Bleaklow wrote:

Please send a replacement as  soon as possible please

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You're not addressing Sky directly here.  You'll need to contact them again.

Remember to remove your viewing card if they offer a box swap.