Sky Q box

[Paul-50]

We are having problem with the Q box from time to time .it keep coming up asking us to install the card.when we have not even touch the box or card .

can we have a new box sent out given how old the box is .

regards 

mr plunkett

[Daniel0210]

@Paul-50 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

Try taking the card out, gently wiping it in case a bit of dust/dirt is on it and reinsert it.