Sky Q box turns on but no pictures

[cavey300]

Sky Qbox turns on but does not show a picture, if you then unplugged the sky Q box and restart it it will then work for a day or two then I've got to repeat the above ! 

[Greenfingers001]

Hi there @cavey300 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you cavey300 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Qwerty1957]

Same thing here and only had a new box yesterday 

[ozsat]

I occasionally get this - seems to be the tv and SkyQ are not talking.

Trying unplugging tv and SkyQ for 20 seconds.

[Qwerty1957]

Done this but same problem again next time i use it . 

[Qwerty1957]

Had to book an engineer yet again .

Thinking of leaving as the time to wait is abysmal.

Had to wait 3 weeks to get the new box as it was .