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Discussion topic: Sky Q box sound

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Rachel2168
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This message was authored by Rachel2168 This message was authored by: Rachel2168

Sky Q box sound

‎17 Aug 2024 01:35 PM

The sound on my new Sky Q box is distorted 

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Laing1
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Re: Sky Q box sound

‎17 Aug 2024 01:59 PM - last edited: ‎17 Aug 2024 02:03 PM

Posted by a Superuser, not a Sky employee. Find out more
@Rachel2168 wrote:

The sound on my new Sky Q box is distorted 

@Rachel2168 Have you tried rebooting your Sky Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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MightyQuinn
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Re: Sky Q box sound

‎17 Aug 2024 02:02 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rachel2168   If it is a Sky Q Mini box, simply turn it off (Standby) and back on again.

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