Discussion topic: Sky Q box reports no internet then connects to the internet in a constant loop
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Sky Q box reports no internet then connects to the internet in a constant loop
‎01 Mar 2024 08:23 PM
Generally the Q apps don't work and the programme listings are intermittent. The displays are more or less constantly saying that the internet is disconnected.
When I look in the menu at 'Settings -> Network Connection -> Network Setup' where it should be a tick at the side of 'connection to internet' it's generally an x which then changes to a tick for about 5 seconds every 30 seconds or so. No amount of rebooting the internet router or resetting the connection improves the situation. The connection to the broadband router is always ticked. Other devices can connect to the internet without interruptions. This situation really reduces the usability of our Sky service.
We have the Q box and 2 mini boxes all cat6 hardwired to a Ubiquiti USW-24-PoE switch.
The internet is provided by PlusNet and because we live out in the wilds of Yorkshire it's not the fastest. Usually we have about 10 - 20 Mbps downloads and about 1 Mbps uploads.
Since the boxes are all hardwired I have disabled Wi-Fi on all three.