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Discussion topic: Sky Q box replacement
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This message was authored by: MJMILLER
Message posted on 01 Dec 2024 09:20 AM
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Sky Q box replacement
DPD attempted to swap my Sky Q box when I wasn't home on Fri 29 Nov and now it's heading back to Sky as it couldn't be delivered. I reported issues with my Sky Q box that keeps losing connectivity and is very noisy.
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This message was authored by: Quoman7
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Dec 2024 09:38 AM
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Re: Sky Q box replacement
@MJMILLER wrote:
DPD attempted to swap my Sky Q box when I wasn't home on Fri 29 Nov and now it's heading back to Sky as it couldn't be delivered. I reported issues with my Sky Q box that keeps losing connectivity and is very noisy.
Hi @MJMILLER You need to call SKY and rearrange for a replacement SKYQ box to be delivered, dont forget to remove your SKYQ viewing card from your old box before you hand it to DPD
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I used to have superpowers… But a therapist took them away.
I used to have superpowers… But a therapist took them away.
This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Dec 2024 09:39 AM
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Re: Sky Q box replacement
Hi @MJMILLER I'm afraid you will have to contact Sky to arrange another swap. Early warning, remember to keep your viewing card from the old box.
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