Sky Q box not working and remote freezing

[StevieD2]

My remote keeps stopping working then sky q box freezing, have done all the factory resets etc. - anyone have any ideas? Thanks

[oldfella]

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@StevieD2 wrote:

My remote keeps stopping working then sky q box freezing, have done all the factory resets etc. - anyone have any ideas? Thanks

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Hi @StevieD2 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[StevieD2]

I did this, but thank you.