Sky Q box not connecting to internet

[Lea31]

This happens several times during the month. My sky Q box tells me that when I am watching something I do not have internet connections right now and then I can't continue watching or listening to my program. Comes up on television informing me to make sure my sky Q box is connected which clearly  it is as I can still watch other programmes. I think I need a new box as this is becoming an inconvenience to the product I am currently paying for. 

[Chodley · Accepted solution]

Being able to watch programmes isn't related to the Q box being connected to the internet, those are most likely live broadcast via the dish?

Very common problem. New box might solve it but unlikely imho. Did you change your internet servive at all recently?

[Lea31]

Thanks for responding!  No, did not change providers. The channels I cannot receive are not live, it's my recordings, Utube, on demand, showtime etc, also  the voice button on remote not working, says it needs to be connected to the internet..

The engineer was already out and resolved this issue 3 weeks ago.  Said the issue was I had to many recordings. Most of the recordings were then deleted.  3 weeks later the same issue arises. 

[Chodley]

The "too many recordings" issue is overblown imho.

The wifi on the Q is just bad. I gave up on resetting it and went with powerline adapters to connect it to my router.

[Lea31]

That sounds like a good plan! Tganks for the advice..