Sky Q box keeps turning off after 20 seconds

[Kev97]

Everytime I turn my sky Q box on it turns itself off after 20 seconds. I then turn it back on and it's fine. I have tried updating the software and that has not changed it. Any ideas?

[oldfella]

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@Kev97 wrote:

Everytime I turn my sky Q box on it turns itself off after 20 seconds. I then turn it back on and it's fine. I have tried updating the software and that has not changed it. Any ideas?

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Hi @Kev97 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Kev97]

I have tried this, it has not worked 

[oldfella]

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@Kev97 wrote:

I have tried this, it has not worked 

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Probably best to contact Sky for an Engineer to check your box @Kev97 

[Kev97]

Thanks for the help. I do think I've sorted it now. I don't know why but it appeared that my Samsung TV was causing the issue. I have now connected the TV to my WiFi and the issue has been resolved. Hope this might help someone else to encounters the same issue.