Sky Q box keeps losing WiFi every few days

[JulieBB]

As the title, I've no idea why it keeps doing this.

We have a GL.iNet GL-MT6000(Flint 2) router and once a week, sometimes more often, the Sky Q box will tell me that I have no WiFi connection and I have to reset it and enter the WiFi password again to get it working.

I've tried using an ethernet cable and the Sky Q box absolutely refuses to connect to the Internet.

I'm not super technical.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147