Sky Q box keeps freezing

[chipper58]

My Sky Q box keeps freezing. Software version Q350. 000.12.00L (679jvlc). Hardware version. 32B12D.
I'm on 3rd box and I'm still having the same problem. I tried to turn my Sky Q box on this morning and it would not respond. This is happening every day. Sometimes it happens whilst I'm watching a programme. It just freezes.

[Sky_Gee]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141