Sky Q box is struggling to record.also slow at changing channels.i have deleted all from recordings

[Allan26]

Im having to switch off box if I change channels frequently.

system seems to slowing right down

[oldfella]

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@Allan26 wrote:

Im having to switch off box if I change channels frequently.

system seems to slowing right down

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Hi @Allan26 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote .
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Allan26]

Thanks oldfella,

I have done this.

still taking a long time to change channels.

allan

[oldfella]

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@Allan26 wrote:

Thanks oldfella,

I have done this.

still taking a long time to change channels.

allan

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See how it goes @Allan26 .

If the issues continues best to contact Sky for an Engineer