Sky Q box has number of issues

[Loki2]

Yesterday could not get to my recordings. Rebooted main box several times and found 2 recordings that should have been an hour long but we're 10. Later it went wrong again so did a hard drive reset which seemed to fix the problem. 

Got up this morning and can only see live TV on my main box, and my multi room box says it has no satellite signal.

Tried rebooting my router and both boxes with no affect.

Have reconnected my 2 boxes and reconnected my to the Internet but nothing has changed

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Loki2]

Finally got to speak to a human in person who has arranged for an engineer to come and replace my main box.

Appointment not until 5th April, which means I have a couple of weeks without recordings, catch up, on demand or multiform which I feel is unacceptable