Sky Q box has lost thumbnails

[Beachhutgirl]

Sky Q has lost all thumbnails, have tried many times to turn off and reboot but nothing works to rectify

[Quoman7]

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@Beachhutgirl wrote:

Sky Q has lost all thumbnails, have tried many times to turn off and reboot but nothing works to rectify

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Hi @Beachhutgirl Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Daniel0210]

@Beachhutgirl 

Try rebooting your router by switching off for a couple of minutes. Then, reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Beachhutgirl]

This doesnt work have tried many times

[Daniel0210]

@Beachhutgirl 

It might be time to call Sky but they will advise you to do the troubleshooting we've already suggested. 

[Stantheman418]

@Beachhutgirl -same here. Happened this morning. Just two recordings have thumbnail pictures-the rest have disappeared. 

[Stantheman418]

I've just  rebooted my Sky router and Sky Q box, as suggested above and after about 5 minutes all thumbnails have returned. Thanks.