Sky Q box going off when using apps

[Billy81]

Every time I go to apps and try to watch something, my sky Q box shuts off. This happens with BBC iPlayer, Netflix, Prime and Discovery plus. It will do it every few hours or even  every few minutes.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147