Sky Q & Mini Box Connectivity Since Moving

[VickyC82]

We moved house a few weeks ago and ever since our connectivity and TV service is shocking. The main Q box is constantly buffering or showing no signal, on demand programmes are taking like a day to download! The mini box will not connect at all, we have good quality broadband and speeds no issue and no complaints from kids so i'd know if this was an issue! We have BT boosters fitted and working near to the mini box but it just will not connect. I've been online for an hour this morning clicking on different options for help and I never actually land on a phone number or live chat! I'm finding this whole thing a massive frustration and want to cancel the whole thing if it carries on or worse they blame my internet which is their go to! Any help apprecaited.

[PandJ2020]

Did you use the home move service?

'No signal' indicates a potential dish issue.

For Q to Q connectivity it does not use your WiFi (it creates it's own mesh network).  3rd party boosters will not work.

[VickyC82]

Yes we used the home move service - I will try to call Sky on one of the numbers coming up on Google as ultimately they need to come out and sort this or I am paying for services I cannot received aren't I.

[Invisiblename]

@VickyC82  On the subject of the mini boxes, the proximity of your BT boosters is irrelevant as they don't connect to your BT WiFi, but instead to a WiFi network created by your Sky Q box.  If there are several walls or floors between your Sky Q & mini then this can have a detrimental effect on that WiFi connection.

[PandJ2020]

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@VickyC82 wrote:

Yes we used the home move service

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Ok, did it all work before they left?

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@VickyC82 wrote:

I will try to call Sky on one of the numbers coming up on Google 

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No!  I strongly recommend you do not do that.

Only use the number from the Sky site: https://www.sky.com/help/home

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I am paying for services I cannot received aren't I.

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Whatever you do, do not withhold payment.  Issues with services are dealt with by way of credit.

It's also possible your BT network is interferring with Sky's own mesh.