Sky Q Mini won’t connect

[Nmb0606]

I'm looking for help.  I am going round in circles trying to re-connect a sky Q mini. 

It is in the room where it was set up by Sky engineer, with a booster in the same room that's connected/wires to the dish I believe: 

the sky q mini status is showing as not connected to either the network or the main Q box. But when I follow the process in the sky help section, it won't go beyond reconnecting - it gets going on the process and then the sky mini powers off.  I cannot get beyond this point:  what can I do? 

[Tom-W19]

Hi @Nmb0606 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.