Sky Q Mini - won’t connect first time

[MissZonko]

Hello,

I have a new sky q mini box. I've turned it on and it is working but when I try and connect it to my main sky q box nothing happens. When I follow the QR code it gives, it seems to assume that this is not the first time you've connected and I don't get any of the same messages. The box is one storey up from the main box, but I only have a small house so I would have thought it should reach and I can't easily move the TV around to test if distance is the problem. 

[Tom-W19]

Hi @MissZonko 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147