Sky Q Mini download failed

[m.ali919191]

No matter what I've tried, I keep getting this error. Whichever catchup or box set or whatever I want to watch, it downloads a bit, enough to say "Ready to watch", downloads about halfway, then fails, and can't watch it at all

I'm with Community Fibre 

Reset my Sky Q Mini

Reset my router

Reset my main Sky Q box

Changed my WiFi password

This is getting ridiculous now, I'm paying for a service I can barely use

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @m.ali919191 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.