Sky Q Mini Box

[EdHyde]

After a violent thunderstorm the other day my sky q mini box appears completely dead. There are no lights on it whatsoever. I have tried unplugging it and reconnecting it but there is no life at all. The main box is fine. By coincidence I have also lost the power to my landlines - the base unti has no power. 

[TimmyBGood]

@EdHyde 

Presumably a power surge rather than a coincidence.  If you know the socket is working then it's time to call Sky to get the Mini swapped out.

[EdHyde]

If only a human being would answer the phone!

[oldfella]

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@EdHyde wrote:

If only a human being would answer the phone!

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Hi @EdHyde 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[PandJ2020]

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@EdHyde wrote:

If only a human being would answer the phone!

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Someone else reported lines were 'down' due to training.  Try later perhaps...

[EdHyde]

Apparently their phone lines are currently closed whilst they are all training!

[EdHyde]

Thank you - yes, I found that too.