Sky Q Mini Box programme unavailable despite being connected

[Isaacbuc]

I have just set up my Sky Q mini box and in the setup it says that it is connected to my network and my main Sky Q box, however the message programme unavailable still displays when I try watch live TV or On Demand.

I have tried resetting the box, restarting the box, software updates, leaving it for an hour to see if something happened. I am definitley subscribed to Multiscreen.

Any solutions?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.