Sky Q Mini Box dropping connection with new Sky Max Hub

[bunnyw1]

Mini box keeps losing its connection, I am already using an old white booster that is failing to handle the signal overlap from my ne sky max hub, and I need an escalation to order a black Sky Q Booster (SE210).

[Quoman7]

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@bunnyw1 wrote:

Mini box keeps losing its connection, I am already using an old white booster that is failing to handle the signal overlap from my ne sky max hub, and I need an escalation to order a black Sky Q Booster (SE210).

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Hi @bunnyw1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with the Mini box?

If you require a SKYQ  wifi booster you will need to call SKY and talk to an advisor.

[bunnyw1]

Thanks. I have already tried the full power reboot sequence on the router and both boxes multiple times, but the Mini box drops off again shortly after. I really need a Sky Employee to escalate this thread to an online chat so a black Sky Q booster can be ordered for my account

[Quoman7]

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@bunnyw1 wrote:

Thanks. I have already tried the full power reboot sequence on the router and both boxes multiple times, but the Mini box drops off again shortly after. I really need a Sky Employee to escalate this thread to an online chat so a black Sky Q booster can be ordered for my account

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Hi @bunnyw1 As I have suggested, you will need to call SKY and talk to an advisor to arrange for a SKYQ wifi booster to be supplied to you!

[bunnyw1]

I cannot call Sky over the phone due to accessibility/personal reasons. I need an official Sky Community Team Member to escalate this thread to a secure online chat so a booster can be arranged here. Thank you.

[Quoman7]

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@bunnyw1 wrote:

I cannot call Sky over the phone due to accessibility/personal reasons. I need an official Sky Community Team Member to escalate this thread to a secure online chat so a booster can be arranged here. Thank you.

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Hi @bunnyw1 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

[N_chill]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.