Sky Q Mini Addition causes Internet drop

[alex+dymott]

Hello, yesterday I added a Sky Q Mini to my exsiting set-up (Sky Q 2TB + Sky Q Mini + Sky Broadband + Sky Wifi Booster) and then there was intermittent issues that the internet connection kept dropping but wifi was connected, this happened on Sky Go on ipad as well. Network Connection Status on Sky Q master box showed connected to Wifi but not to Internet, then after a few minutes it came back up but then dropped.

It seems there is a network conflict between Sky Q TV box and Sky Router and Booster

Any suggestions?

Thanks

[Laing1]

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@alex+dymott wrote:

Hello, yesterday I added a Sky Q Mini to my exsiting set-up (Sky Q 2TB + Sky Q Mini + Sky Broadband + Sky Wifi Booster) and then there was intermittent issues that the internet connection kept dropping but wifi was connected, this happened on Sky Go on ipad as well. Network Connection Status on Sky Q master box showed connected to Wifi but not to Internet, then after a few minutes it came back up but then dropped.

It seems there is a network conflict between Sky Q TV box and Sky Router and Booster

Any suggestions?

Thanks

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@alex+dymott try rebooting all of your boxes starting with your router then you main box then the booster then the mini boxes