Sky Q Internet Disconnect

[Greaveshipowa]

Anybody else still suffering this inconvenience. One discussion suggested it's the box. Will sky send out a new box, as my Internet is not the problem !

[oldfella]

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@Greaveshipowa wrote:

Anybody else still suffering this inconvenience. One discussion suggested it's the box. Will sky send out a new box, as my Internet is not the problem !

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Hi @Greaveshipowa 

Do You have the new Sky Max (white) fibre router?

[Greaveshipowa]

No, I'm on Virgin Broadband . 1gb

[oldfella]

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@Greaveshipowa wrote:

No, I'm on Virgin Broadband . 1gb

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Hi @Greaveshipowa 

First reset your broadband router.
Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Greaveshipowa]

Hi Old fella,  I am connected to the  sky Q box using ethernet ! I'll try your suggestion  to see if it holds. Thanks 

[Greaveshipowa]

Shall I switch of the 5ghz on the Q box !

[oldfella]

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@Greaveshipowa wrote:

Hi Old fella,  I am connected to the  sky Q box using ethernet ! I'll try your suggestion  to see if it holds. Thanks 

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You cannot beat an Ethernet connection @Greaveshipowa 

If you have no mini boxes on WiFi,   when the main Q box is connected by Ethernet you can turn off its WiFi to make the Ethernet connection more stable