Sky Q Box dropping internet connection

[HazeyP]

My Sky Q Box keeps dropping internet connection - it's happened from time to time before but I've always been able to fix it - it's happened all day today.

I've done all the usual tricks - switched everything off - rebooted, done the reset through settings - done it about 10 times today.  It initially connects but then drops again after about 30-60 seconds.  My internet is working otherwise with my other devices.  It's just my Sky Q box that is dropping.

From other posts it sounds like I might need a new Sky Q Box - but if anyone has any other solutions or if there is a known problem today (I see quite a lot of people having problems today) please advise.  Thanks.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147