Sky Q Box crashing

[John+Din]

• Everything I switch my TV off or if it switches itself off after a timer has been set; when I switch the TV back on the Sky Q box is frozen so it's showing on but no picture or sound. The light on the box is green but there is no picture as if there is no connection to the TV. When I restart the box it's perfectly fine - until I have to switch the TV off again. Its as though once the TV is office it loses all connection with the box

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141