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Discussion topic: Sky Q Box Wifi loses connection - only Sky Q Box affected - no other wifi issues

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This message was authored by Hydromove1 This message was authored by: Hydromove1

Sky Q Box Wifi loses connection - only Sky Q Box affected - no other wifi issues

As per subject.

 

Currently without sky as satellite dish blocked temporarily by scaffolding so reliant on the wifi connection to allow access to apps.

 

However the internet connection drops every 20-30 minutes without fail and asks to be connected.

 

No other devices are affected around the house and wifi reception is very strong (Vodafone).

 

I see others have the same issue but not resolutions posted that I can see. Anxious to get this resolved please.

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This message was authored by oj01 This message was authored by: oj01

Re: Sky Q Box Wifi loses connection - only Sky Q Box affected - no other wifi issues

Posted by a Superuser, not a Sky employee. Find out more

@Hydromove1 wrote:

As per subject.

 

Currently without sky as satellite dish blocked temporarily by scaffolding so reliant on the wifi connection to allow access to apps.

 

However the internet connection drops every 20-30 minutes without fail and asks to be connected.

 

No other devices are affected around the house and wifi reception is very strong (Vodafone).

 

I see others have the same issue but not resolutions posted that I can see. Anxious to get this resolved please.


Without a satellite signal the box will stop working soon anyway. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
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