Sky Q Box Showing Black Screen – How to Fix?

[fekaker]

Hi Everyone,

Iqm having an issue where my Sky Q box turns on, but all I see is a black screen on my TV. There is no error message, and the box's light is on, but I cannot access the menu or any channels.

I have already tried basic troubleshooting like restarting the box, checking HDMI connections, and even switching to a different TV input, but nothing seems to work.

I'm using Sky Q 1TB Box and my Sky Q box is Panasonic TX-55HZ1000. Has anyone else experienced this problem? Is there a fix for this, or do I need to contact Sky support?

[lettice]

Sounds like you Sky Q box has become stuck in standby mode. It happens sometimes.

Follow the advice here, namely the recovery mode on step 2

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[twilight+princess]

Unplug the box & leave it a few minutes then reconnect.

Have you also tried moving the cable to a different HDMI input? Or a different HDMI cable?