@LEOL91 wrote:
Two of my Sky Q Mini boxes are unable to be used at present due to having no signal from the main box. Both of these have been moved and one is now in a loft bedroom. The "help" on the TV when trying to resolve connectivity problems states a booster box may help. How do I obtain one of these from Sky as there is no option to request one on my account page. I have been unable to speak to anyone on numerous occasions when I have attempted to contact Sky. Thanks.
@LEOL91 I have escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
