Sky Q Apps

[Peter35]

Having issues opening Apps on Sky Q I.e BBC iplayer , Prime , Netflix etc

[Laing1]

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@Peter35 wrote:

Having issues opening Apps on Sky Q I.e BBC iplayer , Prime , Netflix etc

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@Peter35 what happens when you try

do you get any error messages ?

[Peter35]

Hi my friend ,no error messages I just get a blank black screen , yet I can open the Apps on my tablet or phone

[Laing1]

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@Peter35 wrote:

Hi my friend ,no error messages I just get a blank black screen , yet I can open the Apps on my tablet or phone

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@Peter35 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh