@Stuart9 wrote:
Hi,
I try to watch recordings through my Sky Mini Box but it constantly crashes and says it is unable to connect. I have run through all the settings and the standard reset issues. We got a sky engineer out, who tried a few things and said if it happens again I need a broadband engineer. However I cannot get through to sky to get them to send an engineer (on hold for 45 minutes) - wondering if anyone on here has anything you can suggest?
Thank you,
Stuart
hi @Stuart9
Personally I thnk the SKY Q engineers should be equiped to sort you out - if your broadband was not SKY they would need to as then they don't use the home wifi
I have escalated your post to a SKY support team, who, hopefully, will be in touch & maybe able to give advice or make sure the correct engineer is booked.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser
