Sky Mini Box Losing Connection

[stonemanash]

Hello,

Sky Q Mini Box keeps losing connection, TV and picture continually stutter and drop out meaning the box is frustratingly unwatchable.

I have tried resetting the box, resetting the connection, I have tried all steps advised and no luck.

Please help.

[ThePope27]

Hi,

If you are with Sky Broadband try the below

Reset your network connection on the box again and when it says to press the WPS button on the Main Sky Q box, instead of doing that try holding the WPS button on the router instead.

[stonemanash]

Appreciate your support.

I have just tried and to no avail.

The box continues to freeze and stutter.

[ThePope27]

I would give sky a call and ask them to send out a Sky Q booster,

It will sit half way between the Main Q box and the Mini box to boost the signal

Once you have it use the below instructions to set it up

https://www.sky.com/help/articles/sky-wifi-booster-setup-q-booster