Sky Hd

[Lorraine+C+C]

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

[oldfella]

---

@Lorraine+C+C wrote:

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

---

Hi @Lorraine+C+C 

Most TV Suppliers still charge extra for HD.

The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[nigea99]

---

@Lorraine+C+C wrote:

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

---

By being optional it gives customers a choice as to whether to pay for it or not - many do still not wish to pay extra for whatever reason

[Lorraine+C+C]

Ok I think I understand. Wonder why sky wanted to charge me for an extra sky sports hd today?

[nigea99]

---

@Lorraine+C+C wrote:

Ok I think I understand. Wonder why sky wanted to charge me for an extra sky sports hd today?

---

Are you in Ireland ? - HD is not standard on Sports in Ireland & still charged separately

[Tom+Shinkwin]

@oldfella , thank you for pointing out about sky sports complete pack in hd as standard , just checked my bill I have that and also being charged £6.00 per month for sky sports hd , have been since new contract in feb this year. 

[nigea99]

---

@Tom+Shinkwin wrote:

@oldfella , thank you for pointing out about sky sports complete pack in hd as standard , just checked my bill I have that and also being charged £6.00 per month for sky sports hd , have been since new contract in feb this year. 

---

hi @Tom+Shinkwin 

Whilst SKY Sports in the UK is in HD as standard, the billing  still lists SKY Sports Pack & SKY Sports HD separately and charged separately - the combined  cost should, however,  come to the price advertised/agreed.

In the UK you cannot reduce the amount by opting to not have the Sports HD add on

[Lorraine+C+C]

No I am in the UK.  I arranged a rolling contract on sky sports yesterday and got told £27 then I see an extra charge of Sky Sports HD for £2. Waiting for an answer from Sky

[nigea99]

---

@Lorraine+C+C wrote:

No I am in the UK.  I arranged a rolling contract on sky sports yesterday and got told £27 then I see an extra charge of Sky Sports HD for £2. Waiting for an answer from Sky

---

hi @Lorraine+C+C 

I refer you to my post just above - SKY Sports HD  add on is charged separately but, in the UK,  the combined price you are charged should be what you agreed for SKY Sports (.e..g. if signed up for SKY Sports at £27 then if you see £2 for SKY Sports HD  then you should  be charged £25 for SKY  Sports) 

[Lorraine+C+C]

thank you..  I will use that information. 

[Chodley]

---

@Lorraine+C+C wrote:

thank you..  I will use that information. 

---

Just checking - use it for what? You do understand that there's no point calling them?

[Lorraine+C+C]

to ensure I only pay what was quoted - £27 - inclusive of sports hd

[best+of+the+best]

---

@Lorraine+C+C wrote:

to ensure I only pay what was quoted - £27 - inclusive of sports hd

---

@Lorraine+C+C if you have been quoted £27.00 and you see Sky Sports HD at £2.00 then it's correct.

I was quoted £20.00 but I'm on an 18 month contract but the price I was quoted is the price I'm paying

 

[MightyQuinn]

Hi @Lorraine+C+C   There is no need to call Sky, just have a look at future bills on your Sky Q box. In the UK you cannot get Sky Sports not in HD. The split of costs shown in the billing is simply from their legacy billing systems.