Sky Go App Does Not Send Record Requests To SkyQ Box

[CosmicChris]

Whilst using Sky Go on my tablet or Samsung phone any record request I send to my SkyQ box does not work.

However, the record symbol is shown on the Sky Go TV guide. There is a tick in the settings on my Sky Go app "connect to Sky Q box" which should mean that record requests should be transferred to my SkyQ box but they are not, although a message request says has been sent.

I would be interested if anyone has got this feature working.

[caesarome]

@CosmicChris 

Have you had any replacement viewing card recently and does the correct card show on your account ?

[CosmicChris]

I don't have Sky Go Extra or Multiscreen just Sky Go and a SkyQ box. I only want to send record requests to my SkyQ box from my Sky Go App on my phone or tablet. If someone knows if I am missing something please let me know. Cheers.

[caesarome]

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@CosmicChris wrote:

There is a tick in the settings on my Sky Go app "connect to Sky Q box" which should mean that record requests should be transferred to my SkyQ box

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That doesn't actually mean that as this is for customers who have multiscreen so they can connect the Sky Go app to their Sky Q box so they can access their recordings.

You didn't answer my question about your viewing card, is the correct one shown on your account ?

[CosmicChris]

The viewing card number is correct, but looking at my SkyQ box settings under "Status" is a "Watch via Sky Go" which says it needs Reactivation. However, if I try to activate, it says you will need a broadband connection to watch TV from my SkyQ box (which I have).

I have tried to reactivate but my SkyQ box fails to change the setting, no error is shown.

Endless someone can tell me what I am missing to make the change I will just give up. I probably need Multiscreen or something like that to get it to work. Thanks to all who have helped so far.