@Louroo11 wrote:
I think I've read everyone has had this problem? But I've been subscribed to sky cinema for over a year now and still keep getting message that I need to upgrade. Feels like a waste of a subscription. Any ideas why? I've been downloading them as SD films but still getting the same message. It so frustrating to try and speak to some one via the helpline.
hi @Louroo11
Actually very few people have similar problems and you should not be doing so.
I have escalated your post to a SKY support team, who, hopefully, will be in touch.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
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