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Discussion topic: Since i had my skybox replaces cant get channels

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This message was authored by suebe This message was authored by: suebe

Since i had my skybox replaces cant get channels

I had my sky box upgrades to Sky Q yesterday and now i can't access any of my recordings, Catch up TV or On demand plus when i select the programs i want to watch it keeps teling me to Upgrade!! So basically everytiing i use to have access to in no longer have 😳

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This message was authored by oldfella This message was authored by: oldfella

Re: Since i had my skybox replaces cant get channels

Posted by a Superuser, not a Sky employee. Find out more

@suebe wrote:

I had my sky box upgrades to Sky Q yesterday and now i can't access any of my recordings, Catch up TV or On demand plus when i select the programs i want to watch it keeps teling me to Upgrade!! So basically everytiing i use to have access to in no longer have 😳


Hi @suebe 

If you have just changed ftom Sky Plus or changed your Q box then you will have lost all previous recordings.   
Any Buy and Keep from Sky Store can be re-downloaded to your Q box.

 

In relations to Downloads

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

 

suebe
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This message was authored by suebe This message was authored by: suebe

Re: Since i had my skybox replaces cant get channels

Thanks for the explaination,  I have now changed my package to Sky Signature package so i can access my normal channels and On Demand and Catch up, these were not HD channels just normal ones like Sky Witness, Alibi, iplayer.

 

As abit of feedback, think this should be explained when changing a SKy box  to save the fustration

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Since i had my skybox replaces cant get channels

Posted by a Superuser, not a Sky employee. Find out more

@suebe 

You're not posting feedback to Sky here. This is primarily a customer to customer forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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