Signal breaking up when recording on Alibi channel

[Marian+H]

When I record Murdoch Mysteries on Alibi channel the recording has been steadily getting worse. Pixelation, stopping, jumping, no sound etc. Obviously I have not tried all other channels but recordings on other channels all seem to be fine. I have tried recording the programme at different times of the day but it still occurs. I have just tried to record a different programme on Alibi and a message stating "this channel is currently affected by a problem with your satellite signal....." appeared. I pressed "?" and went through all steps but no signal was the result. How can I get this resolved?

[Deedee36]

@Marian+H  When you watch the albi channel live are you having the same issues?? 

[Marian+H]

At the moment, I'm just getting the message, " no satellite signal".

I don't usually watch the channel live.

[Deedee36]

I would try powering of your box for a few minutes,while it's off check the lnb connections at the back are tightly screwed in,also give the viewing card a light wipe with a dry lint free cloth,failing that I would suggest a call to sky as your dish may have slightly moved 

[Marian+H]

Thanks, I will try these suggestions.

[LP]

I've had exactly the same issue live or when recording. It's incredibly frustrating!! I've had the dish checked and even the non HD alibi channel won't often load - it varies but is rarely available. Has there been a frequency change or something? I've checked alll connections and followed all instructions. Note. I'm on a sky HD box. 

[Chodley]

According to satexpat.com, Alibi HD is on the same transponder frequency as ITV Meridan HD and ITV London HD. Do those work ok?