Discussion topic: Shy q box fault

This message was authored by: Elizabeth09 · ‎16 Oct 2023

Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please

This message was authored by: PandJ2020 · ‎16 Oct 2023

If it's dead (no lights?) then it's probably terminal and you'll need to call Sky for a replacement.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Daniel0210 · ‎16 Oct 2023

@Elizabeth09

Have you tried another electrical device in that plug socket?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: oldfella · ‎16 Oct 2023

@Elizabeth09 wrote:

Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please

Hi @Elizabeth09

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Discussion topic: Shy q box fault

Shy q box fault

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