Discussion topic: Shy q box fault
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Message posted on 16 Oct 2023 07:41 PM
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Shy q box fault
Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please
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Message posted on 16 Oct 2023 07:51 PM
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Re: Shy q box fault
If it's dead (no lights?) then it's probably terminal and you'll need to call Sky for a replacement.
Message posted on 16 Oct 2023 07:53 PM
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Re: Shy q box fault
Have you tried another electrical device in that plug socket?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 16 Oct 2023 08:08 PM
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Re: Shy q box fault
@Elizabeth09 wrote:
Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please
Hi @Elizabeth09
Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
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