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Discussion topic: Setting up box

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This message was authored by: Melissasturmey

Setting up box

Hello, i ordered sky yesterday. I booked for an engineer to install, but i just wondered if i could do it myself? Im moving from virgin to sky.  Or is it wires etc.

Also my box is due to be delivered today, am i able to plug that all in today and use the tv or do i need to wait for the broadband box? Im just looking to speed up the process if possible. thank you

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This message was authored by: Daniel0210

Re: Setting up box

Posted by a Superuser, not a Sky employee. Find out more

@Melissasturmey 

The engineer will bring the Sky Q box, any ordered mini boxes, remotes, cables and a dish with them on the installation date. A broadband router is usually dispatched to arrive a day or two before the Broadband is activated. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Carole34

Re: Setting up box

Lucky you! I've got two deliveries from Sky but NO mention of an engineer or any other help related to the projected transfer to Sky on Monday 

This message was authored by: Laing1

Re: Setting up box

Posted by a Superuser, not a Sky employee. Find out more

@Carole34 wrote:

Lucky you! I've got two deliveries from Sky but NO mention of an engineer or any other help related to the projected transfer to Sky on Monday 


@Carole34 what Sky system are you subscribing to is it Sky Q or Sky Stream Sky Q use a satellite signal to watch TV  Sky Stream uses your broadband to watch TV

Sky Q if you have never had it before needs an engineer to install a satellite dish/upgrade an existing dish. If you have previously subscribed to Sky Q they may send the boxes out and you can connect them yourself

Sky Stream is a plug and play system where you set it up yourself 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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