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Discussion topic: Series links arnt staying on

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This message was authored by: Minimandy

Series links arnt staying on

So usually I add the series link and all is ok , it records every week without fail ......until the last few weeks. Am having to go into each day ans add the programme for recording . Then having to repeat this every week. The series link shows every time I add to record , but never follows to the next week. Its very frustrating as am missing my regular programmes. Any ideas?
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This message was authored by: Laing1

Re: Series links arnt staying on

Posted by a Superuser, not a Sky employee. Find out more

@Minimandy wrote:
So usually I add the series link and all is ok , it records every week without fail ......until the last few weeks. Am having to go into each day ans add the programme for recording . Then having to repeat this every week. The series link shows every time I add to record , but never follows to the next week. Its very frustrating as am missing my regular programmes. Any ideas?

@Minimandy 

couple of things to try  

Try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't help 

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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