Second TV reception

[DON36]

What do I need to extend my Sky reception to a TV in anotherv room

[caesarome]

@DON36 

Are you a Sky+ or Sky Q customer ?

[DON36]

Not sure. Nothing on my contract details states either if these. I note that on MySky there is an offer of Multiscreen for £8 pm so this may be what I'm after?

[DON36]

Now confirmed I'm a SkyQ customer. 

[mike+simmonds]

Hi @DON36 

You need multi screen and one mini box (they should come as a package )

The mini box is literally that - a small

black box which connects wirelessly to your main Sky Q box and plugs in to your second TV with an HDMI cable.

It will allow you to view your existing Sky channels (other than UHD) on a second TV

Depending on the distance between the main box and mini box (and the thickness of walls in your home) it will either connect perfectly or not. 

if not then you might need to ask for a booster box to bridge the gap beteeen the two , but you will probably need to try without first to see how you get on. 

Anything you have recorded on your main box can be viewed on your mini box (again, not UHD) . Anything you record from your mini box isn't recorded on that box as such - it sends a signal to your main box and records on there. 

[DON36]

Thanks for your help - really useful. I found the Multiscreen area in "Manage your Sky TV" and "ordered" 1 mini box. The message accompanying this was "To add Multiscreen you need to checkout via your basket" but I've been unable to locate "basket". I checked "my orders" but nothing there so how do I take this forward?

[mike+simmonds]

Can you work your way through the virtual assistant to reach a person @DON36  ? 

https://www.sky.com/help/sky-tv/sky-tv-q/q-my-account/q-orders 

[DON36]

I've tried that but no joy. I keep getting the same response even when I specifically ask for account suppoty from a member of staff. I'll try the "Contavt us" route. 

[mike+simmonds]

Do you have the option to upgrade from your Sky Q menu @DON36 ?

Go to your TV and your Sky Q menu. Then right down at the bottom you will see MySky

Press enter on there 

Go along to "upgrades and accessories" and see if there is a section for "Sky Q multiscreen"

That will offer you some ways to upgrade if the option is there. 

[DON36 · Accepted solution]

I think I've managed it now. Thanks for your help. 

[mike+simmonds]

That's great @DON36 

Hope it connects ok 👍

[DON36]

Sky mini box received, installed & working fine. Thanks again for your help. The bit that was "missing" from the MySky site was referral/direction to the Sky store. 

[mike+simmonds]

That was quick @DON36 😅

glad it's working for you.