Screen says Connectivity Problem. How to solve?

[Freddie1953]

Everything normal till I switch to the programme and then screen goes blank with banner saying 

you cant watch TV at the moment as there is a connectivity problem

How to solve ?

[Tom-W19]

Hi @Freddie1953 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147