Posted by a Superuser, not a Sky employee. Find out more
Sounds like a TV issue not recognising or understanding the incoming signal metadata. You've completely powered down the sky box and TV and started again?
@JuneH wrote: The column on the left is not visible its like the screen is too small but obviously it isn't I've switched off everything and tried the usual things.
Do you mean the screen seems stretched and things are cut off on each side? It may be the aspect ratio of the TV has been changed, if that's the case you would need to use your TV's original remote (not the Sky remote) to change it back to 16:9.
