Screen going blank

[Salma4]

Hi I have received my new sky Q box and i have connected it but my screen keeps going blank everytime i change the channel or push a button on the remote and its getting really frustrating now! Can you please advise asap? I have been without TV for 5 days now! 

[Addie15]

Hi there, @Salma4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.