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Discussion topic: Satellite signal

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This message was authored by OliverHowarth This message was authored by: OliverHowarth

Satellite signal

Need help 

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This message was authored by oldfella This message was authored by: oldfella

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@OliverHowarth wrote:

Need help 


Hi @OliverHowarth 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@OliverHowarth 

You haven't provided much in the way of info so if you're seeing ”No signal” that tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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