0

Discussion topic: Satellite issues

Reply
This message was authored by: Lesley33

Satellite issues

Can't get some channels message says satellite problem I have tried all help guidelines and nothing some of the channels come back and picture is distorted

Reply

All Replies

This message was authored by: Daniel0210

Re: Satellite issues

Posted by a Superuser, not a Sky employee. Find out more

@Lesley33 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply